Summary: AI saves UX practitioners time on nearly every task, yet most feel lukewarm about it: mandates, unreliable output, and inflated expectations eat the gains.


We surveyed 521 UX practitioners about how they use AI at work and how it’s affecting them. The short answer: AI use is widespread and saves time, but practitioners are far from enthusiastic, and the benefits depend heavily on role, task, and workplace.

Explore our interactive dashboard to read a curated selection of respondents’ comments on what’s frustrating about AI at work and what’s working.

AI Access Is Nearly Universal, but Agentic AI Use Is Uneven

While virtually every respondent (over 99%) had access to generative AI tools at work, most (59%) used only an approved set of tools; only 12% were free to use any tool they chose.



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