Baker says a customer's complaint in a local "Mommy" Facebook group about a clearly outlined cake redesign fee has negatively affected business and caused orders to drop off

A small-business home baker says a customer publicly complained after declining a cake redesign fee for her young son's birthday cake. The baker claims the customer posted on social media that she had been "charged extra" because her son had changed his mind, a claim that negatively impacted the baker's business.

Does a public complaint warrant a public correction?

That is what readers were engaged to vote upon in this small business owner's customer dilemma.