I'm honestly exhausted with this and hoping someone here has been through it.
I'm a non-US person and the only owner of a single-member Wyoming LLC. My Play Console payments profile is in the US because the LLC is a US company. My W-8BEN is filed as an individual with my home address outside the US, which is how the IRS says a foreign owner of a disregarded LLC should do it.
The tax review keeps rejecting my proof of address with:
"The issuing country of the document does not match the payments profile country."
What I've uploaded so far:
- June: tax certificate from my home country (same address as my W-8BEN)
- October: signed explanation letter + passport + home tax certificate + IRS letter
- October: IRS CP575 notice addressed to the LLC at the exact US address on my payments profile
All rejected. A document from my country fails because the profile is in the US. A US document doesn't match my W-8BEN address. As far as I can tell, no document can pass the automated check.
I've emailed support and talked on x with @ GooglePlayBiz. The only reply was a template saying my documents were "under review." Not one human has actually looked at the case. Meanwhile I've had no payouts for months and 30% withholding on everything.
If you've solved this, or you're a Googler who can escalate it, I'd really appreciate it.
Support case ID: 6-8020000042148
submitted by /u/Formal-Attorney4216[link] [comments]