Almost every workplace has that one person who is so "high up" that they have forgotten what it's like to actually run the business. Even though they were there from day one, they have no idea how to operate the cash register, they don't know the prices of anything, and it takes them hours to find even the most common item at the office. At some point, their lack of involvement in their own business becomes almost comical, especially when you compare yourself to them and realize that without you, their business is likely to fall apart. If they weren't making ten times as much as you do, you might have even felt sorry for them.
When the boss below announced he couldn't find the keys to his office, there was one employee who considered helping. They knew of a basket in the back office with random keys, and figured the office keys could be hiding in there. After going through the keys, the employee did find the keys that open the boss's office, but before they could hand them over, the employee was abruptly fired. While there was still time to help the boss with the keys, you can imagine that losing one's job doesn't make them want to help the person who fired them…